When you order a long-awaited hair extension on Amazon and hope to receive your package soon, but you wait for long time and finally don’t receive it, you will be very frustrated. Hope this guide can help you when you find that the product has not arrived.
📦1. Confirm the logistics status
Open the Amazon App/webpage → Click [My Order] → Check the [Track Package] details
✔️ If it shows “in transit”: It is recommended to wait patiently for 1-2 working days
✔️ If it shows “delivered”:
→ Check the delivery address immediately (pay special attention to the apartment number/unit number)
→ Check the registered mobile phone/email for content about “delivery”
→ Check the different delivery locations such as the door/mailbox/collection poin
🔎2. Urgent search
→Find the carrier’s official website (UPS/FedEx/USPS) and use the tracking number to locate the shipment or check the GPS location.
→ Use the courier box photo on the order page to compare the surrounding environment to determine the location of the courier.
→ Focus on checking: some hidden locations such as under the doormat and next to the trash can
→ Ask your neighbor
☎3. Contact customer service
For orders delivered by Amazon（FBA）: Contact Amazon customer service first and select “package not received”.
Or you can directly apply for a refund or exchange
For orders delivered by the seller(FBM): contact the seller first and provide the amazon order number, tracking number and detailed description
If you cannot determine who delivered your order, it is recommended that you contact the seller directly.
If the above content still does not help you solve the problem, you can send a text message to +1 213-334-6986.