Need to return an item to Amazon? Understanding the Amazon Return Policy is key to a smooth process. Whether you’ve changed your mind, received a damaged product, or ordered the wrong item, Amazon offers a hassle-free return system—but rules vary by product and seller. This step-by-step guide explains how to return Amazon items, including time limits, refund options, and free return methods. Let’s simplify the process so you can get your refund or exchange quickly!
Amazon Return Policy
🔔Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition.
For eligible items, you can enjoy free returns at many locations near you. For information on an item’s return eligibility, please check the product detail page before placing your order. After placing an order, you can find relevant information on an item’s return eligibility in your Order History.
A refund will be provided if Amazon (or the third party seller) has received the item, and determined that you are eligible for a refund. It can take up to 30 days for us to receive and process your return.
Refund Timelines
Once we issue your refund, it may take additional time for your financial institution to make funds available in your account.
| Refund Timeline | Refund Method |
|---|---|
| 2-3 hours | Amazon.com Gift Card or Gift Card balance |
| 3-5 business days | Credit Card |
| Up to 5 business days | Shop with Reward Points |
| Up to 10 business days | Debit card |
| Checking account | |
| EBT Card | |
| Cash (at participating locations) | |
| Up to 30 days | Pre-paid credit card (depending on the issuer of the card) |
| No refund issued | Promotional certificate |
Items That You Can’t Return
Some products are non-returnable, such as the following:
- Perishables
- Products that may pose potential health and safety risks once sold
- Products with shipping restrictions
- Customized products made specifically for you
- Redeemable products
- Amazon Pharmacy products
- Pet medication products
- Certain digital products
- Automobiles
Additionally, products listed as “Final Sale” are non-returnable and non-refundable, including trading card games, specific discounted items, and items sold in the Amazon Haul store that are $3 and less.
In the unlikely event that a non-returnable/Final Sale item arrives damaged, defective, or materially different from what was ordered, please contact Customer Service.
Sending Us Your Return
You can return most items for free at over 8,000 convenient locations, typically within a 5-mile radius of your address. Additionally, most returns do not need to be boxed or labeled. Please make sure, however, that your item is returned in original or unused condition with tags attached and hygiene seals and liners intact, and in the original manufacturer’s packaging including tags, components, accessories, manuals, certificates of authenticity, and other inserts.
Please follow the return instructions for each item to receive a refund. Do not include items from separate orders in the same return.
Return/Exchange Items You Ordered
FBA Order（Fulfilled by Amazon）
1.Go to Your Orders to display your recent orders
2.Choose the order and select Return or Replace Items.
3.Select the item that you want to return. Then select an option from the Reason for return menu.
4.Choose how to process your return. If applicable, select to issue a refund or replacement.
5.Select your preferred return method.
6.Print your return label and return authorization.
7.Add your return label (if applicable) and package your items for return.
Please Note
1.Important information about return labels：Each return label is assigned to a specific return. To receive the correct refund, don’t include items from multiple orders or shipments in the same box.
2.How to complete a label-free, box-free return：Select a label-free, box-free return location after initiating your return through Your Orders. After completing the steps, you’ll receive a QR code. Bring it to the drop-off location with the item that you want to return. You don’t have to package your item in a shipping box.
3.Charge for items you are expected to return：If you have already received a refund, you will be charged if the item is not sent back to us. If you have already sent it back, we will reverse the charge when we process the return.
FBM Order（Fulfilled by the Seller）
1.For items sold from the Amazon seller, Submit a return request. The Amazon seller reviews return requests before issuing a refund or replacement.
2.The seller will provide one of these return methods:
A prepaid return label
A return address in the United States/Canada/Germany
3.Use the original packaging or a similar-sized box package your return
4.Use the shipping label provided by the seller ship your return（Please upload your return tracking number for the seller to track ）
❗❗5.The seller will process your refund after receiving the return Within two days.
If you have any other questions about this, please contact us.We are here to help