Did your Amazon package not get delivered even though the tracking says “delivered”? You’re not alone—missing or late Amazon orders are frustrating, but the solution is easier than you think. Whether your package is lost in transit, stolen, or left at the wrong address, follow these 4 proven steps to track it down, contact Amazon support, and secure a refund or replacement quickly.
🔍 Step 1: Check Your Amazon Order & Tracking Status
If your Amazon package was not delivered, the first step is to verify its status:
Click Track Package and check the latest update.
Go to Your Orders on Amazon’s website/app.
✔️ If it shows “in transit”
- Delivery delays are common during holidays, storms, or Prime Day sales.
- Wait 1-2 business days before escalating.
✔️ If it shows “delivered”:
→ Check the delivery address immediately (pay special attention to the apartment number/unit number)
→ Look for a delivery photo/notification in your email/text.
→ Search common spots: doorstep, mailbox, building lobby, or parcel locker.
🔍 Pro Tip: Track the package on the carrier’s site (USPS, UPS, FedEx) using the Amazon tracking number for more details.
🚚 Step 2: Search Every Possible Delivery Spot
Many “missing” Amazon packages are simply misplaced. Before panicking:
→ Ask neighbors (carriers sometimes deliver to the wrong house).
→ Check apartment offices or leasing desks (they often hold packages).
→ Look in unexpected places (under doormats, beside trash bins, garages).
→ Contact the delivery driver (some carriers provide direct contact options).
🚨 If you suspect theft:
- Check security cameras (if available).
- File a police report (for high-value items).
→Ask neighbors or building staff if they accepted it for you.
📞 Step 3: Contact Amazon or the Seller for Help
If the logistics customer service says that everything is normal, you can directly contact the corresponding customer service according to your order type.
📞 For Amazon-Fulfilled Orders (FBA):
- Go to Your Orders → Select the item → Problem with Order → Package Not Received.
- Amazon will investigate and usually refund or reship within 24-48 hours.
💡 Still stuck? Call Amazon Customer Service at 1-888-280-4331 for faster resolution.
📩For seller-fulfilled orders (FBM):
Message the seller first (include order number + tracking details).
If you are not sure who to contact, it is recommended that you contact the seller directly 😊.We are here to help you.
💡 Step 4: Request a Refund or Replacement
After the final investigation, it is found that your courier has not been received. In this case, you can apply for a return refund or a replacement .
Still need help? Contact Ugeat anytime—we’ll make sure you get your perfect hair extensions ❤️