We completely understand how frustrating it is to eagerly await your order, only to receive the wrong item or a product that looks used. Don’t worry—this guide will walk you through exactly how to resolve the issue quickly, whether you need a replacement, refund, or further assistance.
Step 1: Verify Your Order Details
Before taking any action, double-check your original order to confirm what you were supposed to receive.
How to Check Your Order:
- Log in to your Amazon account.
- Go to “Your Orders” and locate the purchase.
- Review the product title, color, size, and quantity to ensure it matches what you intended to order.
Sometimes, customers accidentally select the wrong product due to
- Similar-looking listings (e.g., Clip-in Hair Extensions vs. Weft Hair Extensions).
- Confusing product groupings (varies by country—see below).
- Website glitches or misclicks during checkout.
Our product groups vary by country, which can sometimes lead to confusion.
Here’s a quick guide:
- USA: Clip/Wire/Weft are grouped together; Tape/Pre-Bonded are in another group.
- Canada: Each product category is listed separately.
- Germany: Tape is one ; Pre-Bonded is another.
Quick Check Before Ordering
Look at the “Color” field—it often includes the product type (e.g., “Tape” “Micro”). This helps confirm you’re selecting the right variant.
Step 2: Contact Customer Support
If you confirm that the product you received doesn’t match your order, here are three ways to resolve it:
Option 1: Self-Service Return/Exchange (Fastest Method)
- Go to “Your Orders” on Amazon.
- Find the order and click “Return or Replace Items.”
- Select:
- “Replace” if you want the correct product.
- “Refund” if you prefer your money back.
- Follow the prompts to print a return label and ship the item back.
Option 2: Contact Amazon Customer Service (If You Need Help)
- Visit Amazon’s Help Center.
- Choose:
- “An order I placed” → “Wrong item received.”
- Select your order and explain the issue.
- Tip: Upload photos if the product is used/damaged.
- Amazon will email you a return label and process your refund/replacement.
Option 3: Contact Our Support Team
If Amazon’s resolution isn’t satisfactory:
- Email us with:
- Your order number.
- Photos of the wrong/used product.
- Screenshots of previous Amazon support chats (if any).
2.We’ll contact Amazon on your behalf to expedite a solution.
Step 3: Returning the Item
For Refunds: Ship the item back within 30 days (Amazon’s policy).
For Exchanges: You must return the original item first, or Amazon may charge you for both.
Where to Ship:
- Use the return label from Amazon.
- Drop off at a UPS/Amazon Locker (free in most cases).
Tracking Your Return:
Refunds are issued within 3-5 business days after Amazon receives the return.
For more detailed information about the return policy and how to return, please click here.
How to avoid receiving the wrong product
- Always check product details before ordering.
- Read recent reviews to spot quality concerns.
- Contact us before buying if unsure about a product’s suitability.
We sincerely apologize for the inconvenience and appreciate your patience. If you have any further questions, our team is happy to help