Amazon Package Says Delivered But Not Received?

By /

If your Amazon package says delivered but not received, don’t panic. This common issue can stem from tracking errors, misdeliveries, or stolen packages. Follow this step-by-step guide to locate your order, contact Amazon support, and secure a refund or replacement quickly.

Why Does Amazon Tracking Say Delivered But No Package Arrives?

Before taking action, understand why your Amazon package shows as delivered but wasn’t received:

  • Hidden or misplaced: The carrier placed it in an unexpected spot (e.g., behind a plant, in a parcel locker).
  • Carrier scanning error: The driver marked it delivered prematurely.
  • Wrong address delivery: The package was left at a neighbor’s house or incorrect location.
  • Theft or porch piracy: The package was stolen after delivery.

🔍 Step 1: Verify the Delivery Status

If your Amazon package says delivered but not received, start by confirming the details:

Go to Your Orders on Amazon’s website/app.

Amazon package says delivered but not received-track information

Click Track Package and check:

  • Delivery timestamp (was it left at an unusual time?).
  • Delivery photo (if available, check the location).
  • Carrier’s tracking link (USPS/UPS/FedEx may have more details).

✔️ If it shows “in transit”

  • Delivery delays are common during holidays, storms, or Prime Day sales.
  • Wait 1-2 business days before escalating.

✔️ If it shows “delivered”:

  • → Check the delivery address immediately (pay special attention to the apartment number/unit number)
  • → Look for a delivery photo/notification in your email/text.
  • → Search common spots: doorstep, mailbox, building lobby, or parcel locker.

🔍 Pro Tip: If the tracking shows “delivered” but you see no package, refresh the page—sometimes statuses update late.

🚚 Step 2: Search Every Possible Delivery Spot

Many Amazon packages marked as delivered but not received are simply misplaced. Check:

  • → Ask neighbors (carriers sometimes deliver to the wrong house).
  • → Check apartment offices or leasing desks (they often hold packages).
  • → Look in unexpected places (under doormats, beside trash bins, garages).
  • → Contact the delivery driver (some carriers provide direct contact options).

🚨 If you suspect theft:

  • Check security cameras (if available).
  • File a police report (for high-value items).
Amazon package says delivered but not received-hidden Package location

→Ask neighbors or building staff if they accepted it for you.

📞 Step 3: Contact Amazon or the Seller for Help

If your Amazon package says delivered but you didn’t get it, escalate to support:

📞 For Amazon-Fulfilled Orders (FBA):

  1. Go to Your Orders → Select the item → Problem with Order → Package Not Received.
  2. Amazon will investigate and usually refund or reship within 24-48 hours.

💡 Still stuck? Call Amazon Customer Service at 1-888-280-4331 for faster resolution.

📩For seller-fulfilled orders (FBM):

Message the seller first (include order number + tracking details).

If you are not sure who to contact, it is recommended that you contact the seller directly 😊.We are here to help you.

💡 Step 4: Request a Refund or Replacement

If Amazon confirms your package was marked delivered but not received, you’re entitled to apply for a return refund or a replacement .

Still need help? Contact Ugeat anytime—we’ll make sure you get your perfect hair extensions ❤️

Prevent Future Issues

To avoid “Amazon package says delivered but not received” problems:

  • Use Amazon Locker or Hub Counter for secure pickup.
  • Require signature confirmation for expensive orders.
  • Install a doorbell camera to deter theft.
Share it to help others

Leave a Comment

Your email address will not be published. Required fields are marked *